Privacy Policy

Version 2026-10-18 · Last updated October 18, 2026

This policy explains what information Ryzoro LLC ("Ryzoro", "we", "us"), of Laughlin, Nevada, collects through our field-service software, how we use it, and the choices you have.

1. Who this covers

Our customers are businesses. When a business uses Ryzoro to keep records about its own customers (names, addresses, jobs, invoices), the business decides how that information is used, and we process it for them. Questions about those records are best sent to that business.

This policy covers the people who use the software (owners, office staff and technicians) and the business's customers whose information is stored in it.

When a business turns on its customer portal, its customers can sign in with their email address to see their own records with that business. We record their sign-ins and what they change there, and they see only their own records.

2. Information we collect

Account information: name, email address, password (stored only as a secure hash), role, and two-step sign-in settings.
Company information: business name, phone, logo, settings, and team members.
Records the business adds: customers, properties and addresses, jobs and visits, notes and photos, forms, estimates, invoices and payments, time records, equipment and chemical application records.
Payment information: card and bank details go directly to Stripe. We keep only the type, brand or bank name, the last 4 digits and the expiry date.
Location: addresses are turned into map points to plan routes. The field app does not track technicians' live location.
Technical information: sign-in records, device and browser type, and error logs.
Delivery information from our email provider: whether an email to an address bounced or was marked as spam, so we stop sending automated emails to it.

3. How we use information

To provide the service: sign-in, scheduling, routes, sending estimates, invoices and receipts, taking payments, and reports.
To keep the service secure and working, and to fix problems.
To support you when you ask for help, for example importing your data. Ryzoro support staff may view an account read-only to help; each view is logged with its reason and shown to the account's owner, who can turn it off in Settings → Ryzoro support access.
To tell you about your account, billing and changes to the service.
We don't use your customers' information for our own marketing, and we don't sell it.

5. Cookies

We use cookies only to keep you signed in and to make the app work. We don't use advertising or third-party tracking cookies.

6. How long we keep information

We keep a business's records while its account is open.
Uploaded import files are deleted after 30 days.
AI assistant chats are deleted after 90 days.
Trials that end without a plan: data is deleted 90 days after the trial ends.
Closed accounts: data is deleted 30 days after the account is closed.
Map points from Google are refreshed or deleted within 30 days, as Google's terms require.
Our hosting provider's backups may keep deleted data for a short time until they roll over.
Payment records Stripe must keep are held by Stripe under its own policy.

7. Security

Each company's data is kept separate from every other company's. Connections are encrypted, sensitive settings are encrypted when stored, and owners can require two-step sign-in for their team. If a security incident affects your data, we'll tell you without unreasonable delay, by email, with what happened and what we're doing about it.

8. Your choices and rights

You can see and correct your account information in the app, and a business can export or delete its records. Depending on where you live, you may have the right to ask what information we hold about you, to correct it, or to have it deleted. Email hello@ryzoro.com to make a request; we'll confirm it comes from you before acting on it. If your information was added by a business that uses Ryzoro, we may pass your request to that business.

9. Children

The service is for businesses and is not meant for anyone under 18.

10. Changes to this policy

We may update this policy. The version and date are at the top of this page. We'll tell account owners about significant changes by email or in the app before they take effect.

11. Contact

Ryzoro LLC, Laughlin, Nevada · hello@ryzoro.com · call or text (702) 509-6367. We reply within one business day.